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Terms & Conditions

Terms and Conditions

These are the terms and conditions on which we supply our services to you. Please read these terms carefully before you make a booking with us. These terms tell you how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you have any questions about these terms please contact us to discuss as soon as possible.

You can contact us by telephoning (07961781269) or by writing to us at

in**@br******.uk











If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

Bookings from January 1st 2022 onward are subject to the following terms and conditions as agreed to at the time of booking.

We strongly advise taking Insurance to guard against cancellation, unforeseen difficulties and charges.

Definitions

  1. “Accommodation” refers to the property you rent and also applies to our caravan and motorhome pitches, or any other property let out by us.
  2. “Buildings” refers to all cottages, houses, barn, toilet facilities and structures on the Bryn Llys site.
  3. “Guest”, “you” and “your” shall mean or refer to the individual who made the booking
  4. “Owner”, “us”, “we”, “our” shall mean Carlo Forte and Elizabeth Gunby trading as Bryn Llys or our designated representative.
  5. “Services” includes all services offered by us, including but not limited to Accommodation and any and activities detailed on our Website that are made available for booking by you.
  6. “Website” shall mean our website at www.brynllys.co.uk.
  7. Please note, when we use the words “writing” or “written” in these terms, this includes emails.

Contract and Booking

  1. You may request a booking either via our online reservation system, or by contacting us directly by other means available including but not limited to by telephone or by email. If you submit your booking via our online reservation system, you will receive a booking summary by email to the address you provide in the booking form. A contract shall arise only when your deposit payment, and any other payment due to us is cleared.
  2. If we are unable to accept your request to make a booking, we will inform you of this in writing and will not charge you for the booking requested.
  3. We will assign a booking reference number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.
  4. You must be at least 18 years of age and authorised to make the booking on the basis of these terms by all other members of the party. By making this booking, you confirm that you are so authorised and that you have agreed to the terms herein.
  5. The number of people occupying any one Accommodation is limited to that stated in the promotional material unless by prior consent with us.
  6. You agree to not sub-let the Accommodation or any part thereof.
  7. When you receive your confirmation, you should check the details carefully. If anything is incorrect, you must tell us immediately. We cannot be held liable for any mistakes that arise from you providing the wrong booking details.

Payment and Deposits

  1. You will make payment to us in accordance with the information on price and payment of the services provided to you. Such information may be made available to you either via our Website or may be provided to you by us via other means, including but not limited to, by telephone or by email correspondence or by a quotation issued to you by us.
  2. A deposit payment is required and we require an initial deposit of ten percent (10%) of the total sum payable for the services, unless otherwise agreed, to secure your booking. This deposit is non-refundable after twenty-four (24) hours from the date of booking. Payment of the deposit shall be made at the time of booking.
  3. The total balance payment of your booking as well as any security deposit that may be applicable as detailed below, should be paid in full at least three weeks (21 days) before commencement or, if there is less than three weeks until the commencement of the services booked, it shall be paid in full at the time of booking. Payments can be made by electronic bank transfer or via Paypal through our online reservation system. In circumstances where you do not use our online reservation system to request a booking, we can provide bank account details for an electronic transfer or credit card payment to you on request.
  4. A condition of staying with us is that you look after the accommodation as though it were your own. We reserve the right to request a security deposit, which if requested must be paid prior to your use of the accommodation. The amount payable for the security deposit may vary, depending on the accommodation that you have booked. The cost of any damaged or missing items or exceptional cleaning will be deducted from this security deposit and the remainder returned to you following the end of your stay. We reserve the right to invoice the person booking the holiday for any replacements and/or additional costs incurred by us in connection with your booking.
  5. Please make sure we receive your payment on time. If any payment due in relation to your booking is not paid by the appropriate date as specified during the booking process then we are entitled to assume that you wish to cancel your booking, and we may re-book as soon as the due date for payment has passed. In this case, we will be entitled to keep all deposits paid at that date. We will normally send out a reminder to you before your booking is cancelled.

Your rights to make changes

  1. If you wish to make a change to your booking, please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the booking, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel end the contract (see below: Cancellation by you). A twenty-five pound (£25) fee will be charged for administration of any confirmed changes.

Our rights to make changes

  1. We will take all reasonable care to ensure that all details, descriptions, and prices of items appearing on the Website are correct at the time when the relevant information was entered onto the system.
  2. We may update and change our Website from time to time to reflect changes to our services, our guest’s needs and our business priorities.
  3. We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
  4. We do not expect to have to make any changes to your booking, but occasionally problems may occur, and bookings have to be changed or cancelled (see below: Cancelled by Us for details).
  5. We may have to make minor changes to services: to reflect changes in relevant laws and regulatory requirements. to implement minor technical adjustments and improvements, for example to address a security threat. If this does happen, we will contact you to notify you via by post or by email.
  6. In addition, we may make more significant changes to these terms or the services, but if we do so we will notify you (by telephone where reasonably possible) as soon as reasonably practicable and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.

Cancellation by You

  1. If you change your mind and would like to cancel your booking, please contact us by telephone and in writing as soon as possible. Any refund given to you when cancelling your reservation may be subject to deductions, as set out in these terms.
  2. If there are fewer than 21 days before the start of your stay, any refund we give you will be subject to:
  3. A £25 administration cost and our ability to find an alternative booking. If we are unable to find an alternative guest for the period of your booking, we will be unable to offer you a refund. If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of: (a) the full cost of your booking, less our administrative charge described above; or (b) the fee paid by the alternative guest for the accommodation, less our administrative charges described above, and any refund under this clause will be made within 7 days of the start date of your holiday.

Cancellation by Us

  1. If Bryn Llys performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at sole discretion, offer you:
  2. a full refund; or
  3. alternative holiday dates; or
  4. such other remedy as we consider appropriate regarding the circumstances.
  5. Our liability is limited to the amount of any rent paid.
  6. In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:
  7. acts of God, flood, drought, earthquake or other natural disaster;
  8. epidemic or pandemic;
  9. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
  10. nuclear, chemical or biological contamination or sonic boom;
  11. any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
  12. collapse of buildings, fire, explosion or accident;
  13. any labour or trade dispute, strikes, industrial action or lockouts;
  14. non-performance by suppliers or subcontractors; and
  15. interruption or failure of utility service

COVID 19

As COVID 19 is now sadly a long term problem we no longer automatically issue refunds or reschedules for cancelled bookings due to contracting the virus or being told to self-isolate.  There are now a number of insurance companies that will provide cover for cancellation in the event of issues arising from COVID 19 and Guests are strongly advised to take insurance to cover for these eventualities.

  1. If you cannot visit Bryn Llys please contact us as soon as possible and we will discuss each case on its own merits. Generally speaking standard terms and conditions will apply however we will consider factors including the date you tested positive and the time lag between this and advising us of your situation, as well as how many days prior to arrival you have notified us and whether we are likely to re-fill your Accommodation.
  2. In some circumstances we may be in a position to offer a credit note. All guests that we offer refunds or reschedules to will be asked to provide proof of a positive test or self-isolation request.
  3. If the UK or Welsh Governments impose restrictions covering our location or the home address of the person making booking due to Covid19, that prevents travel up to the start day of your booking, we will provide you with two options:
  4. The full amount paid can be transferred to any other available date in the following 12 month period. If the selected date is at a higher price we will request payment to cover the additional amount.
  5. You will be offered a full refund.

Your Obligations

  1. You accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guest’s risk.
  2. We do accept well behaved dogs and there are additional charges applied for their stay. Guests must follow the guidance for pets staying at Bryn Llys to ensure the safety and wellbeing of others and local wildlife. We reserve the right to request you to leave in the event that pets are causing damage or disturbance.
  3. Under no circumstances should pets be left alone in Accommodations.
  4. Smoking is strictly prohibited in all buildings and we reserve the right to charge for any extra cleaning or damage caused by smoking.
  5. You agree to use the Accommodation solely for its intended purpose as self-catering accommodation and to accept our right to refuse to hand over the Accommodation to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to neighbours or other guests, unreasonable behaviour may result in us requesting you to leave.
  6. You agree to allow us to access to the Accommodation at all reasonable times. We will only ever request access to your property in case of an emergency, e.g. a water leak.
  7. You must respect and look after your accommodation during your stay and you must leave the Accommodation clean and tidy. You must inform us of any damage or breakages. We reserve the right to charge for any damage or breakages.
  8. All crockery, cutlery, pans and dishes etc moved around/between accommodations, by groups must be returned to their relevant property, prior to departure. The person named on the booking form will be considered as the ‘Responsible Person’ who shall ensure that each property is left in a clean and orderly condition.

Health and Safety

We take the health and safety of all our guests very seriously. Therefore, when visiting Bryn Llys, we ask that you ensure the following:

  1. Access to and around the premises, Buildings and Accommodations must be taken by the identifiable paths and tracks provided.

Bryn Llys is a haven for wildlife and we are working hard to improve and enhance the diverse habitats on the 10 acre site for the benefit of the flora, fauna and all our guests. For all our Guest’s safety and enjoyment please ensure the following:

  1. You will not stray from identified paths and areas of mown grass.
  2. You will comply with all notices.
  3. Many of the paths and terrain on our site are broken and uneven. You are responsible for ensuring that you wear appropriate footwear and take necessary precaution when walking the grounds of Bryn Llys.
  4. Bryn Llys has a number of water features including a large unfenced lake, a number of ponds and a stream. Please ensure care is taken when walking around the site with respect to these water hazards. Parents and Guardians must supervise children at all times.
  5. Bryn Llys is home to a diverse range of plants and animals, any unnecessary or wilful disturbance or damage to habitats, animals and plants will be deemed as a failure of your obligations and you will be asked to leave and we reserve the right to charge for any damages incurred.

Security

  1. Please ensure that the house is left secure when you go out. In the unlikely
  2. event that anything of yours is stolen from the Accommodation (locked or unlocked) it will be your own responsibility.
  3. Equally, please ensure that your vehicles are securely locked and parked without obstruction.

Personal Data

  1. We will only use your personal information as set out in our Privacy Policy.

Rural Matters

  1. Bryn Llys is located in a very rural setting and with the beauty of our natural scenery and our distance from the bustle of the city, means that we have less security of supply of services that are taken for granted elsewhere. Thankfully, problems such as power cuts, disrupted or weak WiFi and mobile telephone signal or uncooperative septic tanks are few and far between. In the unlikely event of any such problems during your stay with us we will use our reasonable endeavours to procure their early resolution on receiving notice thereof. However, for the avoidance of doubt, you accept that as the extent of our liability.